Terms of Service

Effective Date: June 13, 2026  |  Last Updated: June 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Papa Ginos ("Company," "we," "us," or "our"), governing your access to and use of the website located at cafe-papaginos.click (the "Website"), as well as all content, features, products, and services offered through or in connection with the Website.

By visiting our Website, creating an account, placing an order, clicking "I Agree," or otherwise interacting with our platform, you affirm that you are at least eighteen (18) years of age, have the legal capacity to enter into a binding contract under the laws of the United States, and agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must immediately discontinue your use of the Website and our services.

If you are using the Website on behalf of a business entity or organization, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include both the individual and the entity.

These Terms apply to all visitors, users, customers, and any other persons who access or use the Website, regardless of whether they have created an account or completed a purchase.

2. Description of Services

Papa Ginos is a food service establishment operating within the United States, dedicated to providing high-quality food products and dining experiences to our valued customers. Through our Website, we offer the following services:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through our Website platform.
• Menu Information: We provide detailed descriptions of our food items, including ingredients, pricing, and availability.
• Nutritional Information: Where applicable, we provide nutritional data and allergen information to assist customers in making informed dietary decisions.
• Promotional Offers: From time to time, we may offer special promotions, discounts, loyalty rewards, and seasonal specials through our Website.
• Account Management: Registered users may create and manage a personal account to track orders, save preferences, and access exclusive offers.
• Customer Support: We provide customer service assistance for inquiries, complaints, and feedback related to our products and services.
• Catering Services: We may offer catering options for large-scale events, corporate gatherings, and private functions subject to availability and separate agreement.

All services are subject to availability and may be modified, suspended, or discontinued at any time without prior notice. Papa Ginos reserves the right to refuse service to any person for any lawful reason, including but not limited to violation of these Terms.

We make reasonable efforts to ensure that the information displayed on our Website, including menu items, prices, and availability, is accurate and up to date. However, we do not guarantee that all information is error-free, complete, or current at all times.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a user of our Website and services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized access or suspected breach of security.
• Use the Website only for lawful purposes and in accordance with these Terms.
• Comply with all applicable federal, state, and local laws and regulations of the United States in connection with your use of the Website.
• Ensure that any information provided to us, including contact details and payment information, remains accurate and up to date.
• Promptly pay for all orders placed through the Website in accordance with the applicable payment terms.
• Respect the intellectual property rights of Papa Ginos and third parties.
• Use the Website in a manner that does not interfere with or disrupt the Website's functionality or the experience of other users.

3.2 Prohibited Activities

You expressly agree not to engage in any of the following prohibited activities:

• Fraudulent Conduct: Submitting false, misleading, or fraudulent orders, payment information, or personal details.
• Unauthorized Access: Attempting to gain unauthorized access to our Website, servers, databases, or any connected systems through hacking, password mining, or any other means.
• Data Scraping: Using automated tools, bots, crawlers, or scripts to extract, copy, or aggregate data from our Website without our prior written consent.
• Interference: Uploading or transmitting viruses, malware, or any other harmful code that could disrupt, damage, or impair the Website's functionality.
• Impersonation: Impersonating Papa Ginos, its employees, other users, or any third party.
• Harassment: Engaging in any conduct that harasses, intimidates, threatens, or abuses other users or our staff.
• Illegal Activities: Using the Website to engage in any activity that violates federal, state, or local laws, including consumer protection laws enforced by the Federal Trade Commission (FTC).
• Unauthorized Resale: Reselling, redistributing, or commercially exploiting any part of our services or content without our express written authorization.
• Circumventing Security: Attempting to bypass, disable, or circumvent any security features, access controls, or authentication mechanisms on the Website.
• Abusive Orders: Placing fraudulent or excessive orders with no intention of completing payment or pickup.
• Defamatory Content: Posting, submitting, or transmitting any content that is defamatory, obscene, offensive, or otherwise objectionable.
• Spam: Sending unsolicited commercial communications or promotional material through our platform.

Violation of any of the above prohibited activities may result in immediate suspension or termination of your account, cancellation of pending orders, and may expose you to civil and/or criminal liability under applicable United States law.

4. Intellectual Property Rights

All content, materials, and intellectual property available on or through the Website are the exclusive property of Papa Ginos or its licensors and are protected under United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark law, trade secret law, and other applicable intellectual property statutes.

This includes, without limitation:

• The Papa Ginos name, logo, trade names, trademarks, and service marks.
• Website design, layout, graphics, images, photographs, and visual elements.
• Text, written content, menu descriptions, and marketing copy.
• Software, code, algorithms, and technical infrastructure underlying the Website.
• Videos, audio recordings, and multimedia content.
• Any compilations, databases, or data collections on the Website.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for personal, non-commercial purposes in accordance with these Terms. This license does not include the right to:

• Copy, reproduce, modify, distribute, or create derivative works from any Website content.
• Use our trademarks, logos, or brand elements without prior written consent.
• Publicly display or perform any content from the Website for commercial purposes.
• Remove or alter any copyright, trademark, or proprietary notices on the Website.

Any unauthorized use of our intellectual property may constitute infringement under federal law and may expose you to significant civil and/or criminal penalties. If you believe that any content on our Website infringes upon your intellectual property rights, please contact us immediately at [email protected].

5. Payment Terms

Papa Ginos accepts payment through the methods indicated on our Website at the time of checkout. By placing an order, you authorize us to charge the designated payment method for the total amount of your order, including applicable taxes, service fees, and delivery charges.

5.1 Pricing and Taxes

All prices displayed on the Website are in United States Dollars (USD). Prices are subject to change without prior notice. Applicable sales taxes will be calculated and added to your order total at checkout in accordance with applicable federal and state tax laws. You are solely responsible for any taxes applicable to your transactions.

5.2 Payment Processing

Payment information is processed through secure third-party payment processors. Papa Ginos does not store complete credit or debit card information on its servers. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that the information provided is accurate and complete.

5.3 Refunds and Cancellations

Order cancellations and refund requests are subject to our Refund Policy, which is incorporated into these Terms by reference. In general, once an order has been confirmed and preparation has commenced, cancellations may not be accepted. If you experience a problem with your order, please contact our customer support team as soon as possible at [email protected].

5.4 Fraudulent Transactions

Papa Ginos reserves the right to refuse, cancel, or suspend any transaction suspected of being fraudulent, unauthorized, or in violation of these Terms. We may report suspected fraudulent activity to relevant law enforcement authorities and cooperate fully with any investigations.

6. Disclaimers and "As-Is" Basis

To the fullest extent permitted by applicable law, Papa Ginos expressly disclaims all warranties, including but not limited to:

• Implied Warranties: Any implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
• Accuracy: We do not warrant that the content, menu information, nutritional data, or pricing displayed on the Website is accurate, complete, reliable, or current at all times.
• Uninterrupted Service: We do not guarantee that the Website will be available at all times, free from errors, viruses, or other harmful components, or that defects will be corrected.
• Third-Party Services: We make no warranties regarding third-party services, delivery partners, or payment processors integrated with our Website.
• Food Quality: While we strive to maintain the highest quality standards, we make no warranty that food products will meet your specific expectations or dietary requirements beyond what is expressly stated.
• Allergen Information: While we provide allergen information to the best of our ability, we cannot guarantee the complete absence of any allergen due to shared preparation environments. Customers with severe allergies should contact us directly before ordering.

Nothing in these disclaimers shall limit or exclude any liability that cannot be lawfully excluded under applicable United States federal or state law, including consumer protection provisions enforced by the Federal Trade Commission.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Papa Ginos, its owners, officers, directors, employees, agents, affiliates, licensors, and service providers shall not be liable for any of the following types of damages arising out of or related to your use of the Website or services:

• Indirect Damages: Including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses.
• Incidental Damages: Damages arising from circumstances that were unforeseen or not directly caused by our actions.
• Consequential Damages: Damages that are a consequence of a breach even if we were advised of their possibility.
• Punitive Damages: Except as expressly required by applicable law.
• Special Damages: Damages attributable to unique circumstances of the affected party.

In no event shall Papa Ginos's total aggregate liability to you for all claims arising out of or related to these Terms or your use of the Website exceed the greater of: (a) the total amount paid by you to Papa Ginos in the twelve (12) months preceding the event giving rise to the claim, or (b) One Hundred United States Dollars ($100.00 USD).

Some jurisdictions do not allow the exclusion or limitation of certain types of damages, so some of the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Papa Ginos and its respective officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of the Website or services.
• Your violation of any provision of these Terms.
• Your violation of any applicable federal, state, or local law or regulation.
• Your infringement of any intellectual property or other right of any person or entity.
• Any content you submit, post, or transmit through the Website.
• Your negligence, willful misconduct, or fraud.
• Any dispute between you and any third party, including delivery services or payment processors.

Papa Ginos reserves the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any such matter without the prior written consent of Papa Ginos.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Papa Ginos is principally located, without regard to its conflict of law provisions.

Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located within the United States, and you hereby consent to personal jurisdiction and venue in such courts. You waive any objection to the exercise of jurisdiction over you by such courts and to venue in such courts.

Papa Ginos operates in compliance with applicable United States federal laws, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) — consumer protection and unfair trade practices.
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030) — unauthorized computer access.
• The Electronic Communications Privacy Act — data and communications privacy.
• The Americans with Disabilities Act — accessibility requirements.
• The Food, Drug, and Cosmetic Act (21 U.S.C. § 301 et seq.) — food safety standards.
• Applicable state consumer protection statutes and food service regulations.

If you are a California resident, certain additional rights may apply to you under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for detailed information regarding your privacy rights as a California consumer.

10. Dispute Resolution

10.1 Informal Resolution

Before initiating any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting Papa Ginos in writing at [email protected]. We will make good-faith efforts to respond to and resolve your concern within thirty (30) calendar days of receipt of your written notice. If the dispute cannot be resolved through informal negotiation within this period, either party may proceed to formal dispute resolution as described below.

10.2 Binding Arbitration

Except for claims that qualify for small claims court, any dispute, controversy, or claim arising out of or relating to these Terms, including the formation, interpretation, breach, or termination thereof, shall be resolved exclusively by binding arbitration administered by a recognized arbitration organization in the United States in accordance with its applicable rules. The arbitration shall be conducted in the English language.

The arbitrator shall have authority to award any remedy available at law or in equity, subject to the limitations set forth in these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

10.3 Class Action Waiver

10.4 Limitation Period

Any claim or cause of action arising out of or related to your use of the Website or these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be permanently barred, notwithstanding any statute of limitations to the contrary.

11. Term and Termination

11.1 Term

These Terms shall remain in full force and effect for as long as you access or use the Website or our services. Certain provisions of these Terms that by their nature should survive termination shall continue to apply after termination, including but not limited to intellectual property provisions, limitation of liability, indemnification, and governing law.

11.2 Termination by You

You may terminate your account and cease using our services at any time by contacting us at [email protected] and requesting account deletion. Note that termination does not relieve you of any obligations incurred prior to termination, including payment for orders already placed.

11.3 Termination by Papa Ginos

Papa Ginos reserves the right, in its sole and absolute discretion, to suspend or terminate your access to the Website and services, with or without notice, for any of the following reasons:

• Violation of any provision of these Terms.
• Fraudulent, abusive, or illegal conduct.
• Non-payment of amounts due.
• Conduct that is harmful to the interests of Papa Ginos, other users, or third parties.
• Technical, security, or operational reasons.
• Discontinuation of services in whole or in part.

Upon termination, your right to use the Website and services will immediately cease. Papa Ginos shall not be liable to you or any third party for any suspension or termination of your access.

12. Changes to Terms

Papa Ginos reserves the right to modify, update, or revise these Terms at any time at our sole discretion. When changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, provide notice of material changes through the Website or via email.

Changes become effective immediately upon posting to the Website, unless otherwise stated. Your continued use of the Website or services following the posting of updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and services.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for any modifications.

Notwithstanding the foregoing, material changes that significantly affect your rights will be communicated with a minimum of fifteen (15) days' advance notice where reasonably practicable.

13. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or content that are not owned or controlled by Papa Ginos. These links are provided for convenience and informational purposes only. Papa Ginos has no control over and assumes no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services.

We do not endorse or assume any responsibility for any third-party websites, content, products, or services accessible through links on our Website. You access third-party content at your own risk and are subject to the terms and conditions of those third parties.

We encourage you to review the privacy policies and terms of service of any third-party websites you visit through links on our Website.

14. Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, store, and share your personal information. By using the Website, you consent to the data practices described in our Privacy Policy. California residents are encouraged to review their specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) as outlined in our Privacy Policy.

15. Food Safety and Allergen Disclaimer

Papa Ginos is committed to maintaining the highest standards of food safety and quality in accordance with applicable United States federal and state food safety regulations, including standards set forth by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

However, please be advised that:

• Our food products may be prepared in facilities that handle common allergens including but not limited to peanuts, tree nuts, milk, eggs, wheat, soy, fish, and shellfish.
• Cross-contamination may occur during food preparation, and we cannot guarantee that any food item is completely free from allergens.
• Customers with known food allergies or dietary restrictions should contact us directly at [email protected] prior to placing an order.
• Nutritional information provided on our Website is approximate and may vary based on preparation methods, portion sizes, and ingredient substitutions.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or void under applicable law, such provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, such provision shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect as if the invalid or unenforceable provision had never been included.

The invalidity or unenforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision. These Terms shall be construed as if the invalid or unenforceable provision had been replaced with the nearest valid and enforceable provision that most closely reflects the original intent of the parties.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other policies, guidelines, or agreements incorporated herein by reference, constitute the entire agreement between you and Papa Ginos with respect to your use of the Website and services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, relating to the subject matter hereof.

No failure or delay by Papa Ginos in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. A waiver of any right, power, or privilege on one occasion shall not be construed as a waiver of any other right, power, or privilege on any other occasion.

18. Force Majeure

Papa Ginos shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent that such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, labor disputes, power outages, internet service disruptions, cyberattacks, supply chain disruptions, or any other event constituting a force majeure under applicable United States law.

In the event of a force majeure, Papa Ginos will make reasonable efforts to notify affected customers and resume normal operations as quickly as practicable. Affected orders may be cancelled, rescheduled, or refunded at our sole discretion.

19. Accessibility

Papa Ginos is committed to ensuring that our Website is accessible to all individuals, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA) and applicable web accessibility standards. If you experience any accessibility barriers on our Website, please contact us at [email protected] so we may assist you and work to improve our platform.

20. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, or if you need to contact us for any reason relating to your use of our Website or services, please reach out to us through the following channels:

We aim to respond to all inquiries within three (3) to five (5) business days. For urgent matters related to food safety or order issues, please mark your email as urgent in the subject line.